Refunds & Cancellations

Last updated September 2026

How to cancel an order and when we refund.

Cancel

Free until the confirmation text; after that the pizza is in the oven and the order is charged.

Wrong or damaged order

Call within 30 minutes of delivery; we remake or refund, your choice.

Late delivery

Over 15 minutes from confirmation: delivery is free that night and on your next order.

How refunds are paid

Refunds return to the card used at checkout within 5–7 business days.

Contact

The Line Pizza, 9700 Franklin Ave, Franklin Park, IL 60131. Phone (847) 349-9325, email order@thelinepizza.com.